Posts by Reuel Heyden

Loyalty is Profitable

Loyalty is Profitable

Loyalty is money. Be loyal and follow the money. Loyalty is big business. Here are nine compelling reasons customer loyalty...

Triple What Communication Model

What? Get the message across effectively. Getting your message across effectively in any situation is critical. In business, it directly...

NCPRSA Recognizes Top PR, Marketing and Communications Programs at 2016 InSpire Awards

NCPRSA Recognizes Top PR, Marketing and Communications Programs at 2016 InSpire Awards

October 17, 2016 – Communications, public relations and marketing professionals from across central and eastern North Carolina converged at NC...

the-secret-to-customer-service-experience

The Secret to Customer Service? Experience

What is the secret to customer service? Understanding the customer experience. In Adobe’s new Marketing Cloud ad, a suave secret...

Tape Face - Great Product to Great Marketing

Tape Face: The Power of Marketing a Great Product

I was recently reminded the power of marketing a great product. The NBC show America’s Got Talent 11 season has...